Qualtrics, the world’s No. 1 Experience Management (XM) provider and creator of the XM category, announced that leading organizations chose Qualtrics during the second quarter of 2021 to design new experiences and improve existing ones for their customers, employees, products and brands.
Mitsubishi Heavy Industries, Ltd., eHealth, Tokyo University of Science, Noom, Prince Hotels, Inc., Virgin Cruises, Circle K Stores, and trivago were just some of the organizations that invested in experience management recently.
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“Today, the experiences companies deliver are absolutely vital to staying competitive,” said Qualtrics CEO Zig Serafin. “Every company is going through an experience transformation. They’re turning to Qualtrics to help them deliver breakthrough experiences for their employees and customers, and we’ve never been more relevant.”
More than 13,500 organizations around the world, including 85% of the Fortune 100, trust Qualtrics to help them design new ways of working based on employee feedback, and use customer feedback to design products and experiences that attract and retain loyal customers. Leading organizations that invested in Qualtrics during the second quarter are leveraging experience management to deliver breakthrough experiences in the following ways:
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Brick-and-mortar retail is poised for a post-pandemic surge, and URBN, parent company of iconic brands like Urban Outfitters, Anthropologie, and Free People, is ready to differentiate itself with experience. Two years ago, Urban Outfitters partnered with Qualtrics to create a state-of-the-art customer experience program. Now in Q2, Qualtrics expanded its relationship with URBN to spread experience management to all of the retail giant’s brands. With everything on one platform, URBN brands can reimagine their customers’ experiences by creating a holistic picture of customers and their habits while creating seamless experiences throughout the brand.
In the quarter, American Honda Motor Co., the North American subsidiary of the Honda Motor Company, selected Qualtrics to give them a more unified view of the customer experience across their brands, including Honda and Acura. Honda is working to create the best experiences within the automotive industry, inspired by best-in-class experience brands. They chose Qualtrics because of our leadership and breadth of expertise in the experience space. With Qualtrics, Honda is enabling its teams to listen to feedback along the entire customer journey and reimagining their digital customer experience programs to set the standard for experience innovation.