Since 2020, adverse economic events such as the COVID-19 pandemic and the Great Resignation have forced companies to exercise resilience to keep their businesses afloat.
A recent joint study by the Society for Human Resource Management (SHRM) and Gap International examined the importance of resilience during difficult times. A shared characteristic among resilient organizations: inclusiveness.
“At the organizational level, we found inclusive cultural norms were greater for resilient organizations in comparison to non-resilient organizations,” said co-author Katie Merlini, senior researcher of thought leadership for SHRM. “At the employee level, we found that inclusive leadership, inclusive workgroups and inclusive organizational norms all related to higher levels of employee resilience.”
